Covéa Insurance Achieves Prestigious Companywide ICS Accreditation ServiceMark at Distinction Level

Covéa Insurance is proud to announce it has achieved companywide accreditation from the Institute of Customer Service (ICS), with a ServiceMark at Distinction level. Covéa Insurance is the only insurer currently to hold this level of accreditation for its entire business operation, highlighting its exceptional commitment to upholding customer service standards across the organisation. 

The Institute of Customer Service is an independent professional body for customer service, committed to supporting organisations in delivering high-quality service. ICS provides benchmarking, training, and accreditation services to help businesses improve their customer service standards and enhance customer experiences. 

Georges de Macedo, Chief Executive of Covéa Insurance, said: 

"We’re immensely proud to be the only insurer whose entire operation has been credited with the ICS Servicemark at Distinction level. This recognition is a testament to the incredible efforts of our teams, their dedication, and our continued focus on doing what really matters for our customers. Everyone can be proud of this incredible achievement.” 

“I also want to thank our brokers and partners; your support means a lot. Covéa is well known for the quality of its service, and our ambition is to be a preferred and trusted insurer for brokers, customers, and employees.” 

Jo Causon, CEO of the Institute of Customer Service, commended Covéa on this remarkable accomplishment, stating: 

"Getting the ServiceMark is not an easy thing to achieve, let alone at distinction level. Covéa Insurance has excelled in upholding customer service standards across the whole of the organisation and I really want to say congratulations and well done to the whole of the team.  Covéa continues to set the benchmark for quality and service in the insurance industry.” 

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About Covéa Insurance

Covéa Insurance Plc is the UK underwriting business of leading French mutual insurance group Covéa (which includes the global reinsurer PartnerRe since July 2022). 

Covéa Insurance looks after the insurance needs of UK customers, across a range of product lines; delivering financial reassurance through its Standard & Poor’s ‘AA- stable’ rating, as a guaranteed subsidiary of Covéa.  

Covéa Insurance has a strong people and service ethos and holds ServiceMark accreditation with Distinction for its Personal Lines operation and its Commercial & HNW Claims teams, as well as Chartered Insurer status for its Commercial business. Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the insurance Inclusivity Pledge and has been named one of the top 75 employers in West Yorkshire & the Humber. In 2022 Covéa Insurance was named Insurer of the Year at the British Claims Awards and Personal Lines Insurer of the Year at the Insurance Times Awards.